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Ruby’s Pantry Phone
651.674.0009

Fax
651.674.0202

All Mail 
5833 Pecan Street
North Branch, MN 55056

E-mail
goodnews@rubyspantry.org

Home Office Address
5833 Pecan Street
North Branch, MN 55056

Hours:
8:00 am 4:30 pm

Minnesota Distribution Center
39404 Grand Avenue
North Branch, MN 55056

Wisconsin Distribution Center 
717 10th Street
Waupaca, WI 54981
 

85 Responses to Contact Us

  1. deb June 18, 2015 at 10:15 am #

    Where do you get the loyalty card?

    • Ruby's Pantry July 1, 2015 at 10:54 am #

      Please contact our office and ask for Kari.

    • Marjorie Vorpahl July 9, 2017 at 11:16 am #

      Are loyalty cards still available.

      • Ruby's Pantry July 10, 2017 at 1:26 pm #

        Yes; however, not all Pop-Up Pantries participate in the Loyalty Card program.

  2. Lara Lowe June 6, 2016 at 4:28 pm #

    How do you sign up and when are you in Cumberland, WI. ?

    • Ruby's Pantry June 7, 2016 at 12:38 pm #

      Click here to complete the Registration Form online then bring it with you to the distribution. The doors open 1 hour prior to the distribution for registration. You may also complete the Registration Form onsite.

  3. Donna June 7, 2016 at 11:05 am #

    I think this site went directly to PayPal and I don’t have paypal right now.

    • Ruby's Pantry June 7, 2016 at 12:34 pm #

      You don’t need a PayPal account to preregister online. Simply use your debit or credit card instead.

  4. Connie Zurawski June 7, 2016 at 1:28 pm #

    Am I able to participate in this program?

    • Ruby's Pantry June 7, 2016 at 1:34 pm #

      Yes, all are welcome – There are no requirements.

  5. G June 9, 2016 at 6:23 am #

    I am very grateful for this program and for all the help from the volunteers. A big thank you to everyone.

  6. Elizabeth Moore August 31, 2016 at 7:37 pm #

    How does this pantry work? When does it take place in Green Bay WI? I looked at the calendar it said the next one is Sept 26th but the website says it’s always the second monday each month.

    • Ruby's Pantry August 31, 2016 at 9:02 pm #

      We currently have two Ruby’s Pantry Food Distributions in Green Bay WI as follows:

      –One at Redeemer Lutheran Church. Click here for those distribution details.

      –One at Central Church. Click here for those distribution details.

      Please bring two bins, coolers, boxes or laundry baskets and $20 cash donation per share of food.

  7. ROBERT GILL September 2, 2016 at 5:20 pm #

    How does it work and what are the requirements?

    • Ruby's Pantry September 6, 2016 at 1:35 pm #

      Please visit the Food Distribution page on our website to learn about Ruby’s Pantry Food Distributions. There are no requirements – all are welcome.

      • Jan Bise September 7, 2016 at 10:44 am #

        Can I go to any of the Ruby’s Pantry Food Distributions to get the food or do I have to go to the one in my area? Do I have to sign up at any of the others I go to?

        • Ruby's Pantry September 7, 2016 at 1:08 pm #

          Yes, you may attend as many Ruby’s Pantry Food Distributions as you desire at any location – There are no residency requirements. Yes, you’ll be required to complete a short registration form once per year per distribution site.

  8. Vernette Leslie September 6, 2016 at 6:25 pm #

    I’m confused. Do I have to register and donate online to get a share? Can I still give at the door and pick up my share?

    • Ruby's Pantry September 6, 2016 at 9:45 pm #

      No, preregistration is not required – only an option for those from participating distribution sites. Therefore, yes, you may still donate at the door on the day of the distribution.

  9. randy September 8, 2016 at 8:11 pm #

    We need food – How do we get some…live in Shawano WI – thank you.

    • Ruby's Pantry September 9, 2016 at 11:29 am #

      Please visit the Locations Page on our website and type in Shawano WI increasing the miles to find out which Ruby’s Pantry Food Distributions are nearest to you and the applicable distribution details. Simply show up to any one or all of the distributions and bring two bins, boxes, coolers, or laundry baskets along with $20 cash donation per share. You’ll be asked to complete a short registration form that is required only once per year.

  10. Doreen Spoo October 3, 2016 at 7:04 am #

    Heard there is a Ruby’s Pantry in Jackson MN, but can’t seem to find it. My mom shared potatoes with me and they smelled like fresh soil. It made me smile.
    Thank you for all you do.

  11. mary October 23, 2016 at 4:20 pm #

    When is the distribution at Perham MN for November?

  12. Terry October 24, 2016 at 5:40 pm #

    How does preregistering a share work?

    • Ruby's Pantry October 24, 2016 at 8:08 pm #

      Click on the Preregister A Share button > Click on Select Options button under the participating Distribution Site of your choice > Select your desired time slot and quantity then proceed through the checkout process. We use the secure PayPal service to process the Credit Cards; however, you do not need to have a PayPal account.

      • Terry October 29, 2016 at 7:05 pm #

        Is your share saved for you at your location? How do you go about collection your share?

        • Ruby's Pantry October 30, 2016 at 9:48 pm #

          Please try to arrive 15 minutes prior to the time slot for which you preregistered and you’ll be directed by the volunteers.

  13. Kim November 5, 2016 at 8:40 am #

    Is there is list somewhere of what food will be distributed?

    • Ruby's Pantry November 11, 2016 at 11:58 am #

      Yes, we post the partial food list for each distribution on our Facebook Page 24-48 hours prior to the scheduled distribution time.

  14. Michel November 12, 2016 at 9:40 pm #

    I had been told to bring boxes. Is this true and if so what should we bring? Thanks!

    • Ruby's Pantry November 13, 2016 at 5:30 pm #

      Yes, please bring 2 boxes, bins, coolers or laundry baskets per share of food along with your $20 cash donation.

  15. Marlene Karlsen December 11, 2016 at 9:09 pm #

    Thank you so much from these two senior citizens who find this amazing!
    With much gratefulness, Have a Happy Christmas and a Very Healthy and Merry New Year!

  16. Carrie Peaine December 15, 2016 at 6:58 pm #

    I want to go. I in Fond du Lac WI. Can I get more info?

    • Ruby's Pantry December 19, 2016 at 11:19 am #

      Please visit the Fond du Lac locations page on our website for detailed information about the distribution site and our Food Distributions page to learn more about our program. Please also visit our Facebook Page, where we post the food list for each distribution 24-48 hours prior to the scheduled distribution time. You may also find our Calendar helpful.

  17. Mary January 22, 2017 at 4:27 am #

    What is a Loyalty Card?

    Thanks

  18. edith June 29, 2017 at 6:31 pm #

    Do all the pantries have the same items, or can you go to more than one and get different things?

    • Ruby's Pantry June 30, 2017 at 6:44 pm #

      Usually a bit different, but sometimes the same. Yes, you may go to different Pop-Up Pantries and potentially get something different.

  19. Mary Oratch July 3, 2017 at 5:44 pm #

    When I try to pre-register for Butternut, WI I get a message saying “out of stock” and I can’t get any further no matter what time slot I try. Why can’t I pre-register for Butternut, WI?

    • Ruby's Pantry July 6, 2017 at 3:23 pm #

      That’s because Online Preregistration is all filled up. The shares designated for Preregistration are only a portion of the total number of shares that will be available.

  20. Kathy August 1, 2017 at 7:43 am #

    Where does Rubys leftover food go- after a distribution?

    • Ruby's Pantry August 2, 2017 at 4:07 pm #

      Various local food shelves or back to our warehouse.

  21. Kathy August 28, 2017 at 12:35 pm #

    Where can I find the online Registration Form. I would like to go to the Danbury WI location this Saturday and would like to complete the online form and bring it with me. If it is my first time do I need to be there by a certain time?

  22. Kathy August 29, 2017 at 10:01 am #

    Do you have to have a Wisconsin address to go to a Wisconsin location?

    • Ruby's Pantry August 29, 2017 at 12:01 pm #

      No, there are no residency requirements – All are welcome.

  23. Gail September 4, 2017 at 11:53 am #

    I usually go to Gillett Wisconsin for our food pick up, but this month I will be out of town on the date for Gillett. Could we go to a different site. I know Green Bay Wisconsin has 2 different site this month. Please let me know..Thank You

    • Ruby's Pantry September 4, 2017 at 12:41 pm #

      Yes, you may attend as many different Pop-Up Pantries as you wish.

  24. Emiy September 11, 2017 at 4:16 pm #

    Will one normal sized hamper be enough to carry the food in?

    • Ruby's Pantry September 11, 2017 at 9:18 pm #

      Should be; however, it might get too heavy to carry, which is why we recommend 2 boxes, bins, coolers or laundry baskets.

  25. nicol romatowski September 17, 2017 at 9:15 am #

    What time does registration open for pre register. Tried at 730am and was already filled for wis rapids.

    • Ruby's Pantry September 17, 2017 at 6:43 pm #

      It’s usually available beginning at 1:00 am. Yes, unfortunately they are already filled up for the October Pantry. We’ll notify the Site Leader.

  26. aprillecy September 22, 2017 at 7:33 am #

    I registered a share and got an email stating I need to bring a Site Distribution Registration Form with me the first time I come. Where do I get one of those? I don’t see one on the website.
    Thanks in advance.

  27. Barb October 3, 2017 at 7:03 am #

    I want to sign up for a shift to volunteer in Moorhead, MN but where do I sign up online. I’m already on the volunteer list but forgot to sign up last month.

    • Ruby's Pantry October 3, 2017 at 11:00 am #

      Please click here to complete the Volunteer Application Online. Thank you and God bless!

      • barb October 10, 2017 at 8:55 am #

        I have already filled out the application and I am on the volunteer list but was told I could sign up for a shift online. Just need to know where to do that. Thanks

        • Ruby's Pantry October 12, 2017 at 10:41 am #

          We are unaware of any link where you can sign up for a shift online.

  28. Terese Taylor October 15, 2017 at 11:59 pm #

    I heard there would be a list of what food will be distributed a few days beforehand but I don’t see anything anywhere on the website! Can u help?

    • Ruby's Pantry October 16, 2017 at 10:59 am #

      We’ll post the partial food list on our Facebook Page 24-48 hours prior to the scheduled distribution time.

  29. Heide Brandt October 25, 2017 at 12:45 pm #

    In reference to the Lebanon WI Pop-Up Pantry, they are advertising that they are doing the online registration starting with their November distribution date but I don’t see them on the preregister list yet. Do you know when that will be up and running?

    • Ruby's Pantry October 25, 2017 at 2:05 pm #

      The Online Preregistration for the Lebanon Pop-Up Pantry will open on 11/15/17, the day after the November Pantry, and remain open until 5pm on 12/11/17, the day prior to the December Pantry, or until filled up. Therefore, the 11/15/17 will be held the same as the 10/10/17 Pantry.

  30. Shannon S November 17, 2017 at 12:15 pm #

    I see the New Richmond Location now only shows pre-registration starting at 5:20 for next month (Dec). Is the 5pm option no longer available?

  31. Irene November 29, 2017 at 3:11 pm #

    Yesterday I submitted an inquiry and still have not heard. I requested 2 quantities but the site would not take me to the site to pay. I tried calling this a.m. but got a busy signal. I just tried again and could only get 1 spot; I need 2. It would not take my password so I had to change it to get through. Today, I had to revert back to my old password to get through. How do I get the second slot…I am elderly and cannot stand in the line that long

    • Social Manager November 30, 2017 at 8:39 am #

      I am sorry for your difficulty on the site. Can you confirm which location you are looking to pre-register for? Sometimes a time slot does fill so if will only allow for the shares remaining during that time slot. Thank you.

  32. Mandy December 14, 2017 at 1:50 pm #

    I just paid online for another person and filled out her personal information and paid with my CC I was wondering how they will know at the time of distribution that she has already paid. Should I send her with the order # I was given at the time I preregistered online? I also printed the registration form to bring with at the time of distribution. Would this all be correct?

    • Social Manager December 18, 2017 at 9:23 am #

      You can note on the preregistration spreadsheet that you are designating one of the shares for the other person. If not, you can give her your confirmation number and name and she can pick up her share. If your times are the same, you will want to arrive together for this first time and then in the future you can add her name in the notes field as designation for one of the shares.

  33. justin johnson December 26, 2017 at 6:27 pm #

    Rubys Pantry,

    Do you have a pantry in Chippewa falls Wisconsin and do you have Saturdays to go there?

    Thanks Justin Johnson

    • Social Manager December 27, 2017 at 9:02 am #

      Thanks for checking. We do have a a Pop-Up Pantry in Chippewa Falls, WI and they are held on the 2nd Tuesday of each month. We do also have Pop-Up Pantry locations in Elk Mound which is the 2nd Saturday of each month as well as Eau Claire which is the 1st Thursday of each month. You can review our locations and calendar by visiting: https://www.rubyspantry.org/food-distributions/find-a-distribution-near-you/

  34. Concerned user December 26, 2017 at 11:40 pm #

    I am from superior, wi. there are no locations close to me. I tried to go to your moose lake distribution and they told me since I was not a Minnesota resident that I was unable to participate there. How can you say there are no residency requirements and I got turned away??

    • Social Manager December 27, 2017 at 9:00 am #

      Currently we do not have a location in Superior, WI but there is a Pop-Up Pantry in West Duluth-Fond du Lac, MN or Cloquet, MN. There is not a Moose Lake location. There is no residency requirements and you can attend a Pop-Up Pantry at any of the locations. The best way to find the closest location to you is to visit our location search at: https://www.rubyspantry.org/food-distributions/find-a-distribution-near-you/

  35. Becky Andersen January 4, 2018 at 10:33 am #

    Is there any accommodations for the disabled? I am in a wheelchair and don’t know if the places that are distributing are handicap accessible.
    Thank you, Becky

    • Social Manager January 5, 2018 at 4:16 pm #

      Each site varies for accessability but each of the sites often handle special requests/needs. You can check with the site leader at the location you are closest and they will be able to assist you. Often times they will carry/assist you including loading it into your vehicle.

  36. Merle Meyer January 5, 2018 at 4:36 pm #

    I am an amputee and confined to a wheel chair. A friend of mine volunteered to assist me with items as well a picking up commodities for herself. My problem is when I try to register for us, your site will no accept my registrations. Any suggestions?

    • Social Manager January 8, 2018 at 11:49 am #

      Our preregistration does close at 3pm the day prior to the monthly pop-up pantry. You can still attend and pick up a food share donation by arriving during the time of the Pop-Up Pantry. We have shares that are not designated for preregistration as well. They will also assist you at the site if needed.

  37. Crystal February 1, 2018 at 1:25 pm #

    I was given a gift certificate by a priest for Ruby’s but it says it expires on the thirty first of last month. Will i still be able to use it??

    • Social Manager February 1, 2018 at 4:37 pm #

      Yes, you can present the certificate at the Ruby’s Pop-Up Pantry registration table.

  38. Tammie February 12, 2018 at 11:19 am #

    Is there a New pick up in Frazee, MN 56544?

    • Social Manager February 13, 2018 at 10:22 am #

      The closest locations is Detroit Lakes and Perham, MN. These locations are within 10 miles of Frazee. You can find the dates and locations by visiting https://www.rubyspantry.org.

  39. Roseann March 13, 2018 at 6:42 pm #

    Will there ever be a Ruby’s pantry in Litchfield,MN or surrounding area? I live in Eden valley and it’s an hour drive each way for me to go to Sauk center? There’s a lot of people in my area that have a long drive also.

    • Social Manager March 14, 2018 at 9:37 am #

      We are always looking to add new locations/sites. If you know of a church that might be interested in hosting/sponsoring a Ruby’s Pantry in your area or a group of churches, please have them contact us. We are always willing to talk to anyone interested in hosting a new location. There are so many great benefits for the local sponsoring church as well.

  40. jen April 9, 2018 at 11:53 am #

    I wasn’t able to make it to the distribution in Greenville, WI last Saturday. It says a certificate will be issued that I can use the next month- do I have to pick it up beforehand or can I just go to the May distribution day?

    • Social Manager April 10, 2018 at 8:51 am #

      Yes, Greenville will have a food certificate for you at the next Pop-Up Pantry or hold it until the next time you are able to attend. You would just need to come that day and won’t pre-register.

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